The Chairman Supervisory Board of Wazalendo SACCO, Brigadier General Justus Rukundo, has kicked off a service evaluation survey across the Uganda Peoples’ Defence Forces (UPDF) 3 Infantry Division to assess service delivery and identify areas for improvement.
Brig Gen Rukundo, accompanied by Maj Newton Namazima Isaac, visited the Division Headquarters in Moroto, where they interacted with members, delegates and branch staff at the Division Headquarters to listen to their concerns, assess service delivery and sensitise members on the benefits and operations of the SACCO.
During the engagements, members highlighted areas requiring improvement in service delivery, welfare and access to SACCO products.
Brig Gen Rukundo commended members for their active participation in the survey and assured them that their views would inform reforms aimed at making Wazalendo SACCO more responsive, efficient and member-focused.
The evaluation forms part of the Supervisory Board’s routine oversight visits to UPDF formations to ensure that SACCO services remain responsive to the welfare needs of soldiers, veterans, their families and civilian staff.
The Supervisory Board is mandated to safeguard members’ interests through accountability, transparency and effective oversight of their resources.
