Brig Gen Rukundo said the assessment aims to improve existing products, discontinue those that no longer meet members’ needs and introduce new ones that address their changing financial requirements.
He noted that members’ needs and financial challenges evolve, making it necessary to regularly review the relevance of products offered by the SACCO.
He emphasised that Wazalendo SACCO is committed to improving member satisfaction through continuous assessment and enhancement of its products and services.
The exercise was witnessed by Maj Newton Namazima, Vice Chairman of the Supervisory Board; Capt Asha Praise Mbwali, Secretary; the College Staff, among others.
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